How did you find our front desk agent job description? Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Front Office Agent Resume Examples & Samples Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction Obtains assigned bank and ensures accuracy of contracted monies Checks guests in and out, in a speedy, efficient and friendly matter according to Front Office Service Standards Follows procedures for issuing and closing safe deposit boxes used by guests. Experience: Previous hotel-related experience desired. Front Desk Agent Job Duties and Responsibilities Greet guests with a welcoming smile and friendly demeanor Perform all guest check-in and check-out procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms. 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Also known as a front desk receptionist. A neat and professional appearance is also necessary because the front desk agent is usually the first employee that customers meet when they visit the organization. Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange. Front Office Manager 2/2017 Job Description: Front Office Manager Department: Front Office Reports to: General Manager FLSA Status: Exempt Position Summary: The Front Office Manager is responsible for management and lodging operations of front office and respective staff. Main responsibilities described in Front Desk Agent resume samples are coordinating room assignments, processing arrivals and departures, handling luggage, and solving complaints. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Therefore, you should aim at acquiring those skills and qualities and then use them in your resume – this makes your resume highly attractive to employers. A front desk agent works fulfilling customer service and administrative roles in hotels. The Perfect Hotel Front Desk Agent Job Description. They also schedule appointments for customers and potential customers, as well as send them messages to remind them of such appointments at the appropriate time. Greet and welcome guests. Education: High school graduate or equivalent. The primary responsibility of a front desk agent is to greet guests and get them checked into rooms. A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. This category only includes cookies that ensures basic functionalities and security features of the website. Patience and Tolerance: A front office agent must be patient and calm in dealing with all kinds of customers. A front desk supervisor is responsible for running the front lobby of an establishment, including welcoming visitors, taking their information and choosing the best room to fit their needs. Front Desk Job Description. Reads and initials the pass-on log and bulletin board daily. Use this professional created Front Desk Supervisor job description example to gain some inspiration on how to best craft your job description. And for the employer, the sample job description provided above can be used as a template in making one for the new front desk agent position you are recruiting for. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. They essentially check guests in and out, make room reservations and … If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Get the right Front desk agent job with company ratings & salaries. Being able to wear a cheerful face always is very important. Understands room status and room status tracking. Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts. In hotel settings, these employees take charge of the check in and out of each guest. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager. and distribute them. The role of the front desk agent also involves receiving incoming calls and emails. Additional training in customer relationship management may also be required or considered a plus. Knows the location and types of available rooms as well as the activities and services of the property. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Front Desk Agent Job Description Template. They also have to store any luggage as needed by guests. One thing that some front desk agents probably don't think about, especially if the hotel has a concierge, is the necessity of learning the area really well. Receive letters, packages etc. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. There will always be extenuating circumstances arising, and they will have to meet challenges. Assists in pre-registration and blocking of rooms for reservations. Applicants must address problems […] The hotel receptionist job is often referred to as a front desk agent. Necessary cookies are absolutely essential for the website to function properly. Front Desk Agent Job Responsibilities: Welcome customers and guests in a warm and friendly manner. Get sample Stationery, Formats, Hotel SOP's, Staff Training Tips, Job Descriptions and more. File room keys ( only for manual room key hotels). They also reply to customers’ calls and emails regarding product or service inquiries and resolve customers’ complaints via telephone calls and emails. Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound. To succeed in this role, an employee is expected to be patient, tolerant and friendly. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. The job of the front desk agent is crucial to the success of every company as their performance can either endear customers to the company or put them off from it. Must speak, read. They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. The job description of front desk agents in most organizations consists of the following tasks, duties, and responsibilities in the example below: If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. Write, and understand the primary language used in the workplace. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. We are currently looking for young, dynamic, self motivated Front Office professionals who want to move their careers forward. Organize and maintain files and records; update when necessary Since 2012 Setupmyhotel.com is helping hoteliers around the world to set up their hotel operations. Possesses a working knowledge of the reservations department. Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.) They are expected to paint the company in positive light when customers call or approach their desks to make inquiries about the company. As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as: He/she must be able to speak to customers in a manner they will understand, Friendly and Professional Appearance: A front desk agent must be friendly. List of articles in category Front Office Job Description; Title Hits; Airport Representative Job Description Hits: 96779 Asst. 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